EasyClaimHELP CENTRE
Frequently asked questions
Short answers about the process, documents and next steps.
What is available now
- ✓ Free initial eligibility assessment.
- ✓ A ready letter to the airline and a place to keep your documents in your account. You submit the request yourself.
- ✓ Filing guide by airline: official form, what it asks for and how to keep proof.
- ✓ Consumer guidance and official sources.
Support: support@easyclaim.travel
How long can an airline take to reply?
Response times depend on the airline and jurisdiction. Keep your reference number and check the airline's stated timelines.
Does EasyClaim cost anything?
No. The self-service tool is completely free, with no fee even if you receive compensation.
Is compensation guaranteed?
No. Eligibility depends on the flight details, delay length, notice, circumstances and applicable law. The website result is an initial assessment only.
Which documents should I keep?
Keep the booking confirmation, boarding pass, disruption notices, arrival time, correspondence and expense receipts.
Do I upload documents here?
Flight details are enough for the eligibility check. If you like, register and keep your documents in your account so they are ready when you submit. Keep your originals too.
Does EasyClaim submit my request?
We help you check and prepare your request, and you send it yourself through the airline's official channel. We do not contact the airline on your behalf. Preparing a draft or uploading a document does not send it to the airline.
General information only; not legal advice.