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Filing guide

How to submit to each airline

You submit the request yourself, on the airline's official form. Here you'll find the link, what the form asks for and how to keep proof that you submitted. We do not contact the airline on your behalf.

Guides

Common questions

What to have ready before you open a form

  • ✓ Booking reference (PNR) and flight number
  • ✓ Every passenger's name as in the passport
  • ✓ What happened and the actual arrival time
  • ✓ Boarding pass, booking confirmation and expense receipts
  • ✓ Bank details (IBAN) if the form asks
  • ✓ The letter you prepared on EasyClaim, to paste into the description

How to keep proof

  • ✓ Take a screenshot of the confirmation page after sending
  • ✓ Keep the email with the case number (don't delete it)
  • ✓ Save a PDF of the letter and every file you attached
  • ✓ Note the date you submitted, so you know when to follow up

EL AL (LY)

General contact form

What it asks for

  • Booking reference (PNR)
  • Passenger names
  • Email and phone
  • Flight number
  • Flight date
  • Description of what happened

A multi-step contact form: start with the booking number and last name as in the passport, then personal and flight details.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Israir (6H)

General contact form

What it asks for

  • Booking reference (PNR)
  • Topic of the request
  • Passenger names
  • Email and phone
  • Postal address
  • Flight number
  • Description of what happened

Hebrew only, 5 steps. If the booking isn't recognised there is a 'fill in without identification' option. Afterwards you can track the request by its case number.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Arkia (IZ)

General contact form

What it asks for

  • Email and phone

A verification code is sent to your phone or email before the form opens. We did not check the fields after that step.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Blue Bird Airways (BZ)

Compensation form

What it asks for

  • Passenger names
  • Email and phone
  • Booking reference (PNR)
  • Request type (delay / cancellation)
  • Description of what happened

One form at the bottom of the page. As the reason choose 'Refund or Compensation Under the Aviation Services Law'.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Wizz Air (W6)

General contact form

You need to log in to a WIZZ account to submit. You get a unique ID, and the status shows in your account under 'Your Claims'.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

easyJet (U2)

Compensation form

What it asks for

  • Booking reference (PNR)
  • Flight number
  • Flight date
  • Request type (delay / cancellation)
  • Passenger names
  • Postal address
  • Email and phone
  • Bank details (IBAN)
  • Upload documents

One form, no login. Every field is required, including bank details for the payout.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Ryanair (FR)

Compensation form

The EU261 form opens only after logging in to myRyanair.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Lufthansa (LH)

Compensation form

What it asks for

  • Booking reference (PNR)
  • Passenger names

No login. Step one finds your booking by booking code or ticket number and name.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

SWISS (LX)

Compensation form

What it asks for

  • Booking reference (PNR)
  • Passenger names

The same process as Lufthansa: start with the booking code or ticket number and name.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Austrian Airlines (OS)

Compensation form

What it asks for

  • Request type (delay / cancellation)
  • Flight number
  • Passenger names
  • Email and phone
  • Upload documents

One long form, no login. You can attach receipts (PDF/JPG/PNG up to 3.7 MB). Do not send card details.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Aegean Airlines (A3)

General contact form

What it asks for

  • Topic of the request
  • Description of what happened

A 3-step form: choose the category 'Passenger rights (EC) 261/2004'. The site has a status check for your requests.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

LOT Polish Airlines (LO)

Compensation form

What it asks for

  • Passenger names
  • Postal address
  • Email and phone
  • Booking reference (PNR)
  • Flight number
  • Flight date
  • Description of what happened
  • Upload documents

The 'Claim after departure' form for cancellations, delays and denied boarding. You can attach up to 20 files.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Air France (AF)

Compensation form

What it asks for

  • Booking reference (PNR)
  • Passenger names

Log in or find your booking by booking reference and name. Afterwards you can track the claim on the site.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

ITA Airways (AZ)

General contact form

What it asks for

  • Topic of the request

Choose 'Flight' (delay, cancellation, overbooking), then 'Tell us here'. We did not check the form's own fields.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

United Airlines (UA)

General contact form

What it asks for

  • Booking reference (PNR)
  • Passenger names

Sign in or continue as a guest with a confirmation or ticket number and last name. The site has a claim-status check.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Delta Air Lines (DL)

General contact form

In 'Give Feedback or File a Complaint' choose General Feedback (it covers reimbursement requests from non-US/Canada residents). You can continue as a guest.

Official formLaws, amounts and tips

✓ Link checked on the airline's site on 27.10.2026

Airline forms change from time to time. General information only, not legal advice.

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