AIRPORT FIELD NOTES

A disrupted flight? Keep the details while they are fresh.

A few records now can make it easier to explain what happened later. Tick off what you have; missing items are fine.

Quick check at the airport

Start with two details, then add the date and route for a proper assessment.

0 of 6 saved

01Photograph the flight boardInclude the flight number, status and time in the same photo if possible.
02Keep the booking and boarding passSave the confirmation, PNR and boarding pass, including digital copies.
03Save airline updatesKeep emails, SMS messages and app notifications about the change.
04Ask the airline for the reasonRequest the explanation in writing. If no reason is given, note that it is unknown.
05Keep expense receiptsSave dated receipts for meals, transport or accommodation related to the disruption.
06Record when you actually arrivedNote the final destination and arrival time, including a missed connection if relevant.

General information, not legal advice. The checklist does not determine eligibility or guarantee compensation.