EasyClaim · Legal information
Privacy policy
This document is not legal advice; statutory retention duties may override the deletion period described here.
Last updated: 5 October 2026. Service operator and data controller: EasyClaim, exempt business 306274986. Postal address: 49 Rothschild Blvd., Haifa, Israel. Privacy contact: support@easyclaim.travel.
Introduction and collection
EasyClaim helps with the eligibility check and preparing a request. Customers register, provide flight and contact details, upload documents and receive guidance through the process. Limited technical data is processed for security and operations.
Data we may collect
Account and contact details, flight number, date and route, and documents you choose to upload for guidance; and limited security and usage data such as IP address, browser type and operational cookies. Upload only information and documents needed for the process.
Why we use it
Initial eligibility checks, preparing requests, storing case details and documents and displaying them to the customer, and guidance through the next steps. Also: site security, abuse prevention, legal duties and service improvements using aggregated or anonymised data where possible.
Sharing, transfers and security
Preparing a draft or uploading a document does not send it to the airline. Details and documents needed for a request are shared as part of a request that has been approved and sent. Infrastructure providers may process information for operations, security and storage, including outside Israel.
Retention and your rights
A local draft may be stored in your browser. Case details and uploaded documents are stored in the service systems. Cases remain subject to applicable retention duties; case documents are generally deleted or anonymised within 90 days after closure unless a legal obligation or dispute requires longer retention. You may request access, correction or deletion where applicable by contacting us from the email associated with your data.
Cookies, minors and changes
The site uses operational cookies and local storage, for example to save currency preference and secure forms. If we enable non-essential analytics or marketing cookies, we will seek consent first. Blocking cookies may affect features. The service is intended for adults; a minor's case requires a parent or guardian. We will post a revised version here if there is a material change.